Information About NHS Health Services Following The Weybridge Community Hospital Fire – From CHS Surrey

Weybridge fire update 14 July 2017
For the latest information about NHS health services following the Weybridge Community Hospital fire on Wednesday 12 July 2017, please visit our Newsroom  or follow @CSHSurrey (who run services such as the walk-in centre, blood test service and health visiting service) and @NWSurreyCCG (for information on GP services in particular) on Twitter Information From CHS Surrey - Community Health Services - for adults, children and their families, provided in the homes, schools, clinics and community hospitals of mid Surrey

Information About NHS Health Services – From CHS Surrey – Friday 14 July 2017 8.30pm

HELPLINE: 0203 297 7252 (primarily for enquiries about GP services)

ADULT HEALTH SERVICES

If you can’t find the information you need below, you can call the helpline number above or email ask.csh@nhs.net

Weybridge Hospital: number on divert to 01483 715 911.

Weybridge Walk-in Centre: walk-in centre services continue to be offered at both Woking and Ashford hospitals. Both are open 8am – 8pm, 7 days a week.

Ashford Walk-in Centre, Ashford Hospital, London Road, Ashford TW15 3FE. Tel. 01784 884 00. Pay and Display on site, free parking in Tesco.
Woking Walk-in Centre, Woking Community Hospital, Heathside Road, Woking GU22 7HS. Tel: 01483 846 209. Free but limited parking on site.
X-ray (radiology): people with GP referrals for an x-ray need to go to Walton Community Hospital. Patients who go to the walk-in centres in Woking and Ashford and require x-rays will be able to have them on site at these centres. Tel: 01483 846 316. Free but limited parking on site at Walton hospital.

Respiratory service: this service is now based at Victoria Ward, Woking Community Hospital, Heathside Road, Woking GU22 7HS. Tel: 01483 782 863. You may need to leave a message but someone will call you back. Free but limited parking.

Continence service: this service is now based at Victoria Ward, Woking Community Hospital, Heathside Road, Woking GU22 7HS. Tel: 01483 782 890. You may need to leave a message but someone will call you back. Free but limited parking.

Heart failure service: this service is now based at Victoria Ward, Woking Community Hospital, Heathside Road, Woking GU22 7HS. Tel: 01483 782 879. You may need to leave a message but someone will call you back. Free but limited parking.

Phlebotomy (blood tests): these clinics have now moved to Walton Community Hospital, Rodney Road, Walton KT12 3LD. Tel: 07738 263 092. Free but limited parking.

Wound care, ECG and injection clinics: these clinics have now moved to Walton Community Hospital, Rodney Road, Walton KT12 3LD. Tel: 07738 263 092. Free but limited parking.

Physiotherapy service (run by Ashford & St Peters): all appointments planned for Weybridge are taking place in other locations and patients will be contacted directly.

CHILDREN’S HEALTH SERVICES

If you can’t find the information you need below, you can call the helpline number at the top of the page or email ask.cfhs@nhs.net

Weybridge Walk-in Centre: walk-in centre services continue to be offered at both Woking and Ashford hospitals. Both are open 8am – 8pm, 7 days a week.

Ashford Walk-in Centre, Ashford Hospital, London Road, Ashford TW15 3FE. Tel. 01784 884 00. Pay and Display on site, free parking in Tesco.
Woking Walk-in Centre, Woking Community Hospital, Heathside Road, Woking GU22 7HS. Tel: 01483 846 209. Free but limited parking on site.

Health Visiting: the baby clinics that were run at Weybridge Hospital are being held at the Weybridge Sure Start Children’s Centre, The Churchfield Pavilion, Churchfield Road, Weybridge, Surrey, KT13 8DB. Appointments slots will be offered. Tel: 01932 826 500. Pay and Display parking at Churchfield Road Car Park

Paediatric Speech and Language Therapy: appointments have moved to Weybridge Sure Start Children’s Centre, The Churchfield Pavilion, Churchfield Road, Weybridge, Surrey, KT13 8DB. Tel: 01932 826 500. Pay and Display parking at Churchfield Road Car Park

School nursing enuresis (night time bedwetting) service: the team is operating out of Walton Health Centre, Rodney Rd, Walton-on-Thames KT12 3LB. 01784 883 695. Free but limited parking

Paediatric physiotherapy service: the team relocated but no clinics or services were run from wWeybridge hospital, so no impact on families.

Paediatric Occupational therapy service: the team relocated but no clinics or services were run from the hospital, so no impact on families.

WEYBRIDGE HOSPITAL GP SURGERY – CHURCH STREET PRACTICE

The practice is now based at Burwood Ward at Walton Hospital, Rodney Road, Walton on Thames Surrey KT12 3LD.

For booked appointments, practices will be calling/texting patients to confirm whether appointments are able to go ahead as planned; for those less urgent appointments, practices will rebook appointments at a later date, and will be operating a triage system to determine patients with the most need.

The current service provision is limited, including wound care, but the practice is hoping to provision normal services from early next week.

Patients are still able to call the practice using the usual telephone numbers: 01932 826 025; 01932 826 023 (which are being diverted to a single temporary telephone line, which is 07825 088 989). Please can we ask for your patience if you do need to call the practice as calls make take a while to be answered. The practice is only able to run a skeleton service for the next few days, however, we would ask patients to only call if your need is urgent.

For booked appointments, the practice will be calling patients to confirm whether or not your appointment is able to go ahead as planned. For those less urgent appointments, we will rebook your appointment at a later date. The practice will be operating a triage system to determine pateints with the most need.

Patients can order repeat prescriptions online from their website www.churchstreetpractice.nhs.uk

Please try to use alternative services wherever possible; you can get help and advice from NHS 111, your local pharmacist or if you need to see a healthcare professional you can use the Walk-in Centres at Woking or Ashford hospitals. We would urge people to think carefully about attending A&E unless you have a real emergency as services are likely to be particularly difficult during this time.

EXTENDED HOURS: Due to the fire incident we are unable to provide our extended access clinics. The service will be resumed as soon as possible. We apologise for the inconvenience. OUR OPENING HOURS FOR THE FORSEEABLE FUTURE WILL BE MON-FRI 8.30am – 6:30pm. NO SATURDAY CLINICS ARE BEING OFFERED AT THIS TIME.

The practice is updating their website with the latest available information relevant to their practice.

WEYBRIDGE HOSPITAL GP SURGERY – ROWAN TREE PRACTICE

Until further notice the practice has been relocated to Walton Community Hospital, Rodney Road, Walton on Thames, Surrey KT12 3LD.

The practice phone numbers are: 07749 943 273; 07749 943 787; 07907 293 510.

Patients can also call the usual practice number 01932 828 200 as a call divert is in place.

At this time the practice is asking that patients do not come to the surgery unless explicitly invited by your doctor.

Appointments
Due to the fire the practice appointment book has been destroyed, therefore if you have an appointment booked up until the 3rd August, please assume it has been cancelled.

If you are unwell or need urgent attention the practice is running a telephone consultation service, so please call the practice on their usual number.

Current Services Being Offered: Doctor triage telephone service; Treatment room please call 07738 263 092; only offering urgent blood tests for Rowan Tree patients.

Medical Records

Please be assured that your computerised Medical Records have been restored and are available to the doctors.

The practice is updating their website with the latest available information relevant to their practice. A new update will be available on the practice website on Monday 17th July.

EXTENDED HOURS: due to the fire incident we are unable to provide our extended access clinics. The service will be resumed as soon as possible. We apologise for the inconvenience. OUR OPENING HOURS FOR THE FORSEEABLE FUTURE WILL BE MON-FRI 8.30am – 6:30pm. NO SATURDAY CLINICS ARE BEING OFFERED AT THIS TIME.

Prescriptions

Please do not use the online ordering for prescriptions via our website as this is not functioning.

For patients who have been provided an electronic prescription from Lloyds Pharmacy, 22 Church Street, Weybridge, these prescriptions have been made available to be dispensed at any local pharmacy in Weybridge of your choice. Patients will need either their NHS number or their date of birth and address details for prescriptions to be downloaded.

In some instances, for example for partially collected items, or if you have requested a paper prescription, a new prescription may be necessary. Only contact your GP practice, Church Street or Rowan Tree Practice if you require an urgent prescription for medication.

Over the weekend, if you need an urgent prescription you can contact NHS111.

To order your paper repeat prescription, you can take your repeat order slip to any local pharmacy in Weybridge. Usual timescales will apply and the prescription will take 48-72 hours to be produced.

Please try to use alternative services wherever possible
You can get help and advice from NHS 111, your local pharmacist or if you need to see a healthcare professional you can use the Walk-in services at Woking or Ashford Hospitals. We would urge people to think carefully about attending A&E unless you have a real emergency as services are likely to be particularly difficult during this time.

For the latest information about NHS health services following the Weybridge Community Hospital fire on Wednesday 12 July 2017, please visit  the CHS Surrey Newsroom  or follow @CSHSurrey (who run services such as the walk-in centre, blood test service and health visiting service) and @NWSurreyCCG (for information on GP services in particular) on Twitter

Information From CHS Surrey - Community Health Services - Friday 14 July 2017 8.30pm

Community health services for adults, children and their families, provided in the homes, schools, clinics and community hospitals of mid Surrey since 2006

Information for Church Street GP Practice

We are in the process of setting up at Burwood Ward in Walton Community Hospital and continue to offer an emergency triage service.

– Routine appointments for today have been cancelled and we will continue to update when we know the feasibility of appointments later in the week.
– Please only phone if your issue is an emergency as we only have one phone and we are struggling to keep up with the messages.
– We are arranging baby immunisations as a priority.
– Travel immunisations have been cancelled, if you are needing any vaccinations urgently, please go to Church Pharmacy on Queens Road (01932 842632), Global Health Travel Clinic in West Byfleet Health Centre (01932 943002), or Prime Health on Brooklands Road (01932 504999).
– Records: unfortunately a few paper records of newly registered patients were destroyed in the fire. The majority of our records are stored off site, please be reassured that more than the last 10 years of records are stored electronically, therefore we still have access to these.
– Prescriptions: We remain unable to print prescriptions. We encourage our patients to register for electronic prescriptions at a local pharmacy, who can then request these directly for you.
– Unfortunately some paperwork in preparation was also lost in the fire. If you are awaiting a private referral letter, or reports for insurance etc, you will need to contact us again to re-request this. Please be reassured that all NHS referrals are processed electronically so these should be unaffected. If you are expecting an appointment and you have not heard after 4 weeks please get back in touch.

We would like to thank our patients for all their offers of support and patience at this difficult time. As you can imagine the situation is changing quickly so please check this website for regular updates.

Source of information, which you may wish to check for further information and updates: www.churchstreetpractice.nhs.uk/2017/07/13/weybridge-hospital-fire-updates/

Fire Bulletin Posted on Church Street GP Practice website 17/07/17 10.30am

Information for Rowan Tree GP Practice – Interim Arrangements

INTERIM ARRANGEMENTS FOR THE ROWAN TREE PRACTICE

Our new practice premises until further notice are at:

Walton Community Hospital
Rodney Road,
Walton on Thames
KT12 3LD

Our opening hours are 8.30-18.30 Monday to Friday

Our phone numbers are:

07749 943 273
07749 943 787

PLEASE DO NOT COME TO THE SURGERY UNLESS EXPLICITLY INVITED BY YOUR DOCTOR.

FOR FURTHER QUERIES CALL THE WEYBRIDGE HOSPITAL HELPLINE ON
0203 297 7252

Appointments
Due to the fire our appointment book has been destroyed, therefore if you have an appointment booked up until the 3rd August please assume it has been cancelled.

If you are unwell or need urgent attention we are running a telephone consultation service so please call the numbers above.

Prescriptions
If your usual chemist was Lloyds in the Health Centre please contact The Pharmacy on 01932 847868 or Boots 01932 842738 on Weybridge High Street or Oatlands Pharmacy on Oatlands Drive 01932 842171.

Any prescriptions or medication lost in the fire CAN be duplicated as the chemists have access to the electronic information.

For new requests please contact your usual pharmacy who will be able to order prescriptions electronically for you.

Please do not use the online ordering via our website as this is not functioning.

Current Services Being Offered
Please note our out of hours surgery will not be in operation until the 24th July.

Doctor triage telephone service

and

For blood tests and wound care please contact the Treatment room on 07738 263092.

Medical Records
Please be assured that your computerised Medical Records have been restored and are available to the Doctors.

Walk in Centre
The Walk in Centre has not moved with us. Please consider using the nearest NHS Walk in Centre for any minor illness or injuries. These are located at Woking Community Hospital and Ashford Hospital.

Parking
Please be aware we are now situated in a residential area. Please be respectful when parking.

We would like to thank all our patients for their ongoing support and understanding.

Please check back on Wednesday 19th July when there will be a new update.

Source of information, which you may wish to check for further information and updates: 
www.rowantreepractice.org.uk
Fire Bulletin Posted on Rowan Tree GP Practice website 17/07/17

Information for Patients Following Weybridge NHS Health Centre Fire

Health partners are working closely together to ensure continuity of care for patients affected by the current closure of Weybridge Hospital which includes GP services, the Walk-in Centre, as well as some other services such as X-ray and physiotherapy.

The CCG is supporting the two GP practices affected, Church Street and Rowan Tree, to divert their telephone lines to a temporary number for urgent calls. We would urge patients to use alternative services wherever appropriate, such as NHS 111, speaking to your local pharmacist or attending the Walk-in Centres at Woking or Ashford. Please do not attend A and E unless absolutely necessary as services are likely to be very busy today as are alternative Walk-in centres.

As the day progresses we will call patients who have booked GP appointments either today or in the very near future to advise on future arrangements. In the meantime, we would ask patients to bear with us at this time and only call the practice if absolutely necessary. As a temporary measure the practices will be seeing urgent patients only at alternative premises and we will let patients know where these are when we call.

Similarly for other patients with booked appointments that should have taken place today at Weybridge Hospital (for example physiotherapy), urgent appointments are being prioritised and again we will be contacting patients directly and re-arranging these at alternative premises.

In the meantime, we would like to thank all our partners, in health, social care, the local authority and the emergency services for their collective support on behalf of local residents and patients.

Source of information, which you may wish to check to see if there are any further updates: www.ashfordstpeters.nhs.uk/latest-news/1782-weybridge-hospital-fire

Statement on behalf of North West Surrey CCG, CSH Surrey and Ashford and St Peter's Hospitals. Issued at 12pm, 12th July.

Maternity Appointments at Rowan Tree Practice

Following the fire last night at Weybridge Community Hospital we are unable to run our antenatal clinics from Rowan Tree Practice. Until alternative arrangements can be made we will see women at our antenatal clinic in the Abbey Wing at St. Peter’s Hospital.

We are trying to keep women’s appointment times the same (just moving them to St. Peter’s) and are in the process of trying to contact all the women affected. However, please do contact us to confirm your appointment by calling our Maternity Reception on 01932 722370 or 01932 722366 (during working hours, Monday to Friday) and otherwise one of the community midwives based at Rowan Tree Practice – Jasmine Phillips on 07500 064778 and Caroline Brown on 07788 640365. If they are unable to answer your call please leave a message.

Source of information, which you may wish to check to see if there are any further updates: www.ashfordstpeters.nhs.uk/latest-news/1782-weybridge-hospital-fire

Posted on Ashford and St Peter's Hospitals website 12th July 2017

North West Surrey CCG Messages On Twitter Regarding Health Care Services Following Weybridge NHS Health Centre Fire

Thanks to MP @PhilipHammondUK 4 visiting Weybridge Hospital site after yesterday’s fire 2 thank Fire & Police service colleagues & NHS staff
10.17pm 12 July 2017

RT @CSHSurrey
If you have any questions about the fire and what is happening with health services, email ask.csh@nhs.net
2.13pm 12 July 2017

Thanks to our partners, in health, social care, LA & emergency services for their collective support on behalf of local residents & patients
1.36pm 12 July 2017

As a temp measure the practices will be seeing urgent patients only at alternative premises & will let patients know when they are called
1.33pm 12 July 2017

In the meantime, we would ask patients to bear with us at this time and only call the practice if absolutely necessary
1.28pm 12 July 2017

As the day progresses we’ll call patients who have booked GP appts either today or in the very near future to advise on future arrangements
1.27pm 12 July 2017

Please do not attend A&E unless absolutely necessary as services are likely to be very busy today as are alternative Walk-in centres
1.26pm 12 July 2017

We urge patients to use alternative services where appropriate, eg NHS 111, your local pharmacist or Walk-in Centres at Woking or Ashford
1.24pm 12 July 2017

@NWSurreyCCG is supporting the 2 GP practices affected, Church St & Rowan Tree, to divert their tel lines to a temp number for urgent calls
1.19pm 12 July 2017

Health partners working closely to ensure cont’d patient care for those affected by fire at Weybridge Hospital inc GPs, WiC & other services
1.18pm 12 July 2017

Following the fire at Weybridge Walk in Centre, pls use the Walk in Centres at Woking and Ashford and A&E if really necessary
10.29am 12 July 2017

RT @CSHSurrey
X-ray facilities not available at Weybridge hospital following fire. Pls go to Walton or Woking x-ray depts
9.04am 12 July 2017

To check for new posts on Twitter see https://twitter.com/NWSurreyCCG

North West Surrey CCG is responsible for commissioning healthcare services across the boroughs of Elmbridge (West), Runnymede, Spelthorne and Woking.

Ashford & St Peter’s Hospital Messages On Twitter Regarding Health Care Services Following Weybridge NHS Health Centre Fire

Following the fire at Weybridge Hospital please only use A&E at St. Peter’s & Walk-in Services at Woking & Ashford if absolutely necessary.
8.49am 12 July 2017

Thinking of everyone affected by the fire at Weybridge Community Hospital. More info via Police statement below.
8.53am 12 July 2017

Antenatal appointments at Rowan Tree Surgery in Weybridge moved to St. Peter’s Hosp following fire. Details here http://www.ashfordstpeters.nhs.uk/latest-news/1782-weybridge-hospital-fire
11.41am 12 July 2017

To check for new posts on Twitter see https://twitter.com/ASPHFT

Ashford & St Peter's Hospital

Weybridge residents have been shocked by the sad news that Weybridge Hospital, the NHS Walk-In Centre and the two GP Surgeries in the Health Centre have been destroyed by a massive fire.

Local residents were evacuated as a massive blaze lit the skies of Weybridge, due to a fire at the Health Cente in Church Street. There have been reports of loud explosions as the fire took hold, just after midnight (morning of July 12th).

We have been informed that nobody has been hurt, but there is concern about the massive disruption and loss of vital health services. The town centre has been closed between Heath Road and Baker Street as Emergency Services attend to the fire, which was still bellowing smoke mid-morning.

Residents have been taking refuge at St James’ Parish Church, where locals have been rallying to help those displaced. There has been a major impact on traffic due to the road closure and St Charles Borromeo School has been closed for the day.

Surrey Police have asked people to avoid the area around Church Street.

At its peak, the fire was attended by 8 pumps from the fire brigade, using 2 aerial ladder platforms.

Surrey Search & Rescue also attended to fly drones in support of the Fire & Rescue teams.

More News & Dramatic Videos & Photos Of The Fire

Do you have any Photos, Videos or Information on The Weybridge Health Centre Fire?

Please send your information by email to chris@allaboutweybridge.co.uk so we can share your news with the local community

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